Frequently Asked Questions (FAQ)

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 ...about Zoom meetings at the Theosophical Society in America
 


I can’t attend the live meeting. Can I get a recording?

  • Yes. Registrants will receive a link to the recording within two business days after the recording date.
  • You will be able to use this link to view the recording on the Zoom server for one week following the recording date. 

My internet connection is not very good. What should I do?

  • If possible, ask others in your household to limit their use of high-demand applications such as streaming and uploading during your meeting time. Households generally share internet capacity.
  • If you have a VPN running in the background, turn it off.
  • Avoid using two monitors.
  • Video requires more capacity than audio. Try turning off your webcam.
  • Try a different meeting layout; Gallery view is more demanding than Active Speaker view.
  • Try restarting your computer, then avoid opening unnecessary applications.
  • Try joining the meeting by phone.
  • Keep your software and drivers updated.
  • If things just aren’t working, please remember that most of our programs are recorded, and you will receive a recording that you can watch later.

I didn’t get a meeting invitation 30 minutes before the start time. What should I do?

  • Use the meeting link supplied in your welcome letter.
  • Check your spam and junk folders.
  • Add our email address, webinars@theosophical.org, to your address book.
  • If none of the above suggestions are working, please email the host, and the meeting link will be resent. We will respond to your email as soon as possible. If you don’t receive a response within 15 minutes, please contact us again. For the Summer National Convention only, please email help@theosophical.org.
  • Hosts are very busy right before and right after the start time, so if you anticipate issues, please plan to enter the meeting 30 minutes before the start time. 

 How do I install the Zoom software on my computer?

How do I know my equipment will work while I’m attending a Zoom Meeting?

I am new to Zoom. How do I use the Zoom software?

Can I use my mobile device?

  • Yes! Before joining a Zoom meeting on a mobile device, please download the Zoom app from the Zoom Download Center
  • Sometimes you will have a better experience on a PC, especially if lots of content is shared or you will interact frequently.
  • Learn more about the Zoom mobile app by clicking here for iOS and here for Android.
  • To get the best audio experience with mobile devices, we suggest using headphones or earbuds with a built-in microphone.

I’m having a technical problem I can’t resolve. What should I do?

  • Please check the FAQ and other links in your welcome letter.
  • If you have entered the meeting successfully, please use the Chat panel to send a private message to the host.
  • If you’re unable to enter the meeting, please email webinars@theosophical.orgFor the Summer National Convention only, please email help@theosophical.org.
  • Hosts are very busy right before and right after the start time. We will respond to your email as soon as possible. If you don’t receive a response within 15 minutes, please contact us again.
What is the difference between a Zoom Webinar and a Zoom Meeting?
  • Zoom Webinars are geared toward events with larger audiences, as if you were attending a lecture in an auditorium. Only the host and panelists appear on camera, while attendees generally communicate via Chat and Q&A.
  • Zoom Meetings are more interactive, as if you were participating in a group discussion in a conference room. Attendees can turn on their webcams, unmute their microphones, and share their screens.
  • See a meeting and webinar comparison.

Are webcams required? If I don’t have a webcam, what should I do?

  • Webcams are not required but are highly recommended. Seeing nods, smiles, and quizzical looks is very helpful to our presenters. Seeing each other via webcam also creates a sense of community.
  • However, if using a webcam isn’t possible or comfortable for you, it is not required.
  • When using your webcam, we suggest “camera on, microphone off.” (Please feel free to unmute your microphone when asking a question.)
  • If you need to step away, please turn off your camera. You can also use the non-verbal feedback available on the Participants panel in order to show your status.
  • If you are new to online meetings, it’s natural to feel a bit awkward at first. However, there’s no need to look picture-perfect or have a perfect background; it’s not unusual to have a child or a pet online with you!
  • Attendees of Zoom Webinars will not generally use their webcams.

Why do you recommend opening the Chat and Participant panels when I enter the meeting?

  • The Chat panel allows you to ask the host for technical support and to interact with other participants and the presenter. 
  • The Participant panel allows you to see and offer non-verbal feedback.

Where can I learn even more about Zoom?

  • Check the Zoom Help Center for short training videos and excellent documentation.

You provide program start times in Central time. How can I determine the start time for my time zone?


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