I can’t attend the live meeting. Can I get a recording?
- Our program descriptions indicate whether a program will be recorded, as well as how long the recording will be available for on-demand viewing.
My internet connection is not very good. What should I do?
- If possible, ask others in your household to limit their use of high-demand applications such as streaming and uploading during your meeting time. Households generally share internet capacity.
- If you have a VPN running in the background, turn it off.
- Avoid using two monitors.
- Video requires more capacity than audio. Try turning off your webcam.
- Try a different meeting layout; Gallery view is more demanding than Active Speaker view.
- Try restarting your computer, then avoid opening unnecessary applications.
- Try joining the meeting by phone.
- Keep your software and drivers updated.
- If things just aren’t working, please remember that most of our programs are recorded, and you will receive a recording that you can watch later.
I didn’t receive the reminder email with the Zoom link one hour before the start time. What should I do?
- Check your spam and junk folders.
- Send an email to webinars@theosophical.org and we will send you the Zoom link.
- Hosts are very busy right before and right after the start time, so please join the meeting early if you think you'll need some assistance.
How do I install the Zoom software on my computer?
- Download the Zoom software to your computer or mobile device.
How do I know my equipment will work while I’m attending a Zoom Meeting?
I am new to Zoom. How do I use the Zoom software?
- Learn about getting started with Zoom.
- Please sign in early in case you would like some assistance.
What should I do after I enter a meeting?
- Test your speaker and microphone by clicking the up arrow next to the Audio button.
- Turn on your webcam by clicking the Video button. To turn off your webcam, just click again.
- Keep your microphone muted unless you are speaking. This prevents echoes and background noises for everyone in the meeting.
- Arrange the meeting layout to suit your taste; options change when the presenter starts or stops sharing content. Explore options such as Active Speaker view, Gallery view, Side-by‐Side Mode, Pin Video, and Exit/Enter Full Screen.
Can I use my mobile device?
- Yes! Before joining a Zoom meeting on a mobile device, please download the Zoom app from the Zoom Download Center.
- Sometimes you will have a better experience on a PC, especially if lots of content is shared or you will interact frequently.
- Learn more about the Zoom mobile app by clicking here for iOS and here for Android.
- To get the best audio experience with mobile devices, we suggest using headphones or earbuds with a built-in microphone.
I’m having a technical problem I can’t resolve. What should I do?
- If you have entered the meeting successfully, please use the Chat panel to send a private message to the host.
- If you’re unable to enter the meeting, please email webinars@theosophical.org.
- Hosts are very busy right before and right after the start time. We will respond to your email as soon as possible.
Are webcams required? If I don’t have a webcam, what should I do?
- Webcams are not required but are highly recommended. Seeing nods, smiles, and quizzical looks is very helpful to our presenters. Seeing each other via webcam also creates a sense of community.
- However, if using a webcam isn’t possible or comfortable for you, it is not required.
- If you are new to online meetings, it’s natural to feel a bit awkward at first. However, there’s no need to look picture perfect or have a perfect background; it’s not unusual to have a child or a pet online with you!
Where can I learn even more about Zoom?
- Check the Zoom Help Center for short training videos and excellent documentation.
You provide program start times in Central time. How can I determine the start time for my time zone?
- This time zone converter may be helpful to you.